Privacy Policy

We collect the following categories of personal data:

• Contact information — name, phone number, email address, submitted via our contact form or WhatsApp.
• Project enquiry details — the service you're interested in, your business description, and any messages you voluntarily send.
• Technical data — IP address, browser type, device type, and pages visited, collected automatically via analytics tools (Google Analytics, Meta Pixel) when installed.
• Communication records — emails, WhatsApp messages, or call logs when you contact us directly.

We do not collect sensitive personal data such as financial account details, health information, or government-issued ID numbers.

Your information is used exclusively for the following purposes:

• Responding to your service enquiries and providing proposals.
• Delivering contracted digital marketing and web development services.
• Sending project updates, reports, and invoices relevant to your engagement.
• Improving our website content and user experience through anonymised analytics.
• Running targeted advertising campaigns on Meta platforms (Facebook/Instagram) where you have consented or engaged with our ads.

We do not sell, rent, or trade your personal data to any third party for their independent marketing purposes.

Under India's Digital Personal Data Protection Act, 2023, we process your personal data on the following lawful bases:

• Consent — when you submit the contact form or initiate a WhatsApp conversation, you voluntarily provide your information and consent to being contacted.
• Contractual necessity — when we process data required to deliver a service you have engaged us for.
• Legitimate interests — for website analytics and business improvement, where such interests are not overridden by your rights.

You may withdraw consent at any time by contacting us at info@zxdigital.in.

Our website may use the following tracking technologies:

• Google Analytics (GA4) — collects anonymised usage data (pages visited, session duration, device type) to help us understand how visitors use the site. Data is processed by Google LLC under their privacy policy.
• Meta Pixel — tracks conversions from Facebook and Instagram ads to measure campaign effectiveness. Data is processed by Meta Platforms Inc. under their data policy.
• Essential cookies — session-level cookies required for basic site functionality. No personal data is stored.

You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout. To opt out of Meta ad tracking, visit your Facebook Ad Preferences.

We share your data only with the following categories of trusted service providers, strictly for delivering our services:

• Google LLC — Analytics, Gmail, and Google Workspace for communication and data analysis.
• Meta Platforms Inc. — for advertising campaign management when you are our client for Meta Ads services.
• Netlify Inc. — our website hosting provider. Form submissions may be processed by Netlify Forms.
• WhatsApp (Meta) — for direct business communication where you initiate contact.

All third parties are contractually required to process your data only for the specified purpose and in compliance with applicable privacy law.

We retain your personal data for the following periods:

• Contact enquiries — 12 months from last contact, unless an engagement is commenced.
• Client project data — 3 years from project completion for accounting and legal compliance.
• Analytics data — as per the retention settings of Google Analytics (default: 14 months) and Meta (as per their data policy).

After the retention period, data is securely deleted or permanently anonymised.

As a data principal under the DPDP Act, 2023, you have the following rights:

• Right to access — request a summary of your personal data we hold.
• Right to correction — request correction of inaccurate or incomplete data.
• Right to erasure — request deletion of your personal data (subject to legal retention obligations).
• Right to withdraw consent — withdraw consent to processing at any time, without affecting lawfulness of prior processing.
• Right to grievance redressal — raise a complaint with our Data Protection Officer.
• Right to nominate — nominate another person to exercise rights on your behalf in case of death or incapacity.

To exercise any of these rights, email us at info@zxdigital.in. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction, including:

• HTTPS encryption on all website connections (SSL/TLS).
• Access controls limiting data access to authorised personnel only.
• Secure communication via industry-standard platforms (Google Workspace, WhatsApp Business).

No method of electronic transmission is 100% secure. In the event of a data breach that is likely to result in risk to your rights, we will notify you as required by applicable law.

Our services are directed exclusively at businesses and adults aged 18 and above. We do not knowingly collect personal data from children under 18. If we become aware that a child has provided personal data, we will delete it promptly. If you believe a child has submitted data to us, contact info@zxdigital.in immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The "Last Updated" date at the top of this page will be revised accordingly. Continued use of the website after changes constitutes your acceptance of the updated policy. For material changes, we will notify active clients directly.

For any privacy-related queries, complaints, or requests to exercise your data rights, contact our Data Protection Officer:

• ZX Digital
• 📍 Hyderabad, Telangana, India
• 📧 info@zxdigital.in
• 📱 +91 86885 37510
• 💬 WhatsApp

We aim to respond to all privacy requests within 30 business days.